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Jatheon Cloud – How To Articles
Cloud archiving solution
How to Perform Unified Search
If you are an Account Admin, Compliance Officer, or a user with the Unified Search permission, you'll see an All tab once you go to the Search section. The All tab will present the results from all the different search items that you set...
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Transfer YouTube Channel to Corporate Ownership
How to Transfer a YouTube Channel from a Personal Gmail Account to Corporate Ownership When a YouTube channel used for official company communication is owned by a personal Gmail account, it creates risks related to security,...
How to Set Up a Generic Email Connector to Journal to Jatheon Cloud Journaling Recipient
This article explains how to configure a generic email system (e.g., Linux-based mail servers, Keri, or other MTAs) to journal emails to a cloud-based journaling recipient address provided by your archiving service.RequirementsBefore sta...
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How to Manage WhatsApp Archived Data
Once a user is enrolled in WhatsApp archiving, their phone number will be available for selection in the Social Media Search tab under the Choose Account(s) dropdown. You can select one, multiple, or all archived WhatsApp users. The...
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How to Get Onboarded for WhatsApp Archiving
To enable WhatsApp archiving for your company, please contact Jatheon Support. Our team will activate the feature for your account. You will need to specify the exact users whose phone numbers should be archived. Once configured, these u...
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How to Set Up Cisco Duo Integration
Configuration Steps To set up Cisco Duo integration, you'll need to: Log into Cisco Duo admin panel https://admin.duosecurity.com (https://duo.com/docs/administration) Configure Generic OIDC Relying Party - Single Sign-On by following ...
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How to Assign Application Impersonation Role to Admin Role - Exchange On-Prem
1. From the Exchange Admin Center (https://server-address/ecp) navigate to Permissions - Discovery Management (for admin roles) 2. Click the pencil icon and click + to add the role 3. Search for ApplicationImpersonation, click Ad...
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Scripted PST Export for Exchange On-Prem
Prerequisites: Exchange On-Prem Administrator How to Assign Application Impersonation Role to Admin Role - Exchange On-Prem 1. Login to your Windows server with an Administrator user that can start the Exchange Management Shell 2....
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How to enable Zoom Archiving on Jatheon Cloud
In order to enable Zoom Archiving for your company, one of your Administrators or the custom role users with Company Settings permission needs to do the following steps: Prerequisites: Please add your Zoom Administrator as a Jatheon Clou...
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How to Deploy and Use Jatheon OWA Plugin
NOTE: The Jatheon OWA plugin is supported on the following Outlook versions: Outlook 2013 or later on Windows Outlook 2016 or later on Windows Outlook 2019 or later on Windows Outlook 2013 or later on Mac Outlook 2016 or later on Mac O...
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How to Migrate Emails from Mimecast email archiver to the Jatheon Cloud or Jatheon cCore appliance
In order to migrate your legacy data from Mimecast into Jatheon we will need all your historical emails exported from Mimecast. As Mimecast is providing 2 types of exports: into an extended and standard format, it is really important to ...
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Permissions required for Microsoft Office 365 Jatheon Synchronization
Jatheon Cloud archiving solution synchronizes with Office 365 in three areas: Azure AD User, Group, and Administrative Units (AU) synchronization Microsoft Teams synchronization Legacy data migration The following are detailed requirem...
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How to View Single Google Chat Search Result
To filter out only Google Chat messages, go to the Advanced Email Search tab and choose: Email Type in the first dropdown Is as the predicate in the second dropdown Google Chat as one of the options in the third dropdown When searchin...
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How To Expunge Emails From The Archive
Permission level: Account AdministratorThere are two options to Expunge specific emails from the archive. Global Retention Task (Required) Retention Tag Classification Tag Both of these options work only when the Global Expunge Rule...
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How to Set Up Okta SSO Integration
Supported Features Service Provider (SP) - Initiated Authentication (SSO) Flow - This authentication flow occurs when the user attempts to log in to the application from Jatheon Cloud. Configuration Steps To set up Okta SSO integration...
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How to Use Filters in the Users Section
If you have the permission to view the Users section, you'll also be able to use the following Filters: Filter by Status Active Inactive Filter by Flag Unverified Verified Completed Filter by Role User Account Admin Complia...
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Transferring Verizon Network Archiving Service from another vendor to Jatheon
To transfer Verizon Network Archiving Service from another vendor to Jatheon: Customer deprovisions all Verizon numbers in the Verizon Archiving Accounts Customer has the existing vendor deprovision all Verizon archiving accounts. Pleas...
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How to Manage Classification Tags
All the users on Jatheon Cloud with the default roles have access to the Classification Tags section. This permission is also granted to the users who have the Manage Classification Tags permission. Classification tags are shared with o...
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How to Manage Bloomberg Connections
MSP Admins will be able to set Bloomberg connections by taking the following steps: Log into the Jatheon Cloud platform as an MSP Admin/Account Admin Head over to the Clients/Company Settings section Find the client that you want to s...
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How to Install and Configure aws_cli
Please read the following article https://docs.aws.amazon.com/cli/latest/userguide/install-cliv2-windows.html1. Once aws_cli is installed in order to check and confirm open Windows CMD and type in: aws --version 2. In order to conf...
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How to Redact Emails
If you are a Compliance Officer or a User with the Redaction permission, you will be able to set emails for Redaction. Just head over to the Search Results section, perform the search and click the Redact option that sits in line with t...
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How to Download a User List
To be able to Download a User List, you first need to log into your Jatheon Cloud platform as an MSP Admin, Account Admin or the user with the appropriate Manage Users permissions. Once you log in, head to the Users section of your MSP ...
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How to Manage Expunge Time
As an MSP Admin/Account Admin, you can manage Expunge Time for any of your Clients/your organization. To do so, follow these steps: Log into Jatheon Cloud and head over to the:MSP Admin: Clients sectionAccount Admin: Company Settings (...
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How to Enable Google Login
As an MSP Admin/Account Admin, you can enable Google login for any of your Clients/your organization. To do so, follow these steps: Log into Jatheon Cloud and head over to the:MSP Admin: Clients sectionAccount Admin: Company Settings (c...
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How to Change Language for my Jatheon Cloud Account
In case you want to change your language preferences, you can change the language for the public pages by clicking on the Language dropdown (English by default). You can find it in the top right corner of each public page. Once you get ...
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How to Set Up LDAP
As an Account Admin/MSP Admin, you'll be able to set up LDAP for your organization. To do so, you'll need to do the following: Log into Jatheon Cloud as an Account Admin/MSP Admin Account Admins – Click the main header dropdown and choo...
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How to Configure Google Mail to Send to Jatheon Cloud (Routing)
A short guide on configuring Google Mail journaling. Add Email Settings 1. Log in to the Google Apps administrator control panel. 2. In the top left corner, click the dropdown menu and select Apps. 3. Click on the Google Apps box. ...
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How to Configure Google Mail to Send to Jatheon Cloud
A short guide on how to configure Google Mail journaling.Please select one of the following methods:1. Content Compliance 2. Routing3. 3rd party Archiving (Google Workspace Enterprise) 1. Content Compliance 1. Log in to your Google acc...
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How to Configure O365 to Journal to Jatheon Cloud
To create a new journaling rule in the Compliance Management menu on O365 and set the Send Journal reports to the provided journaling address, you need to complete the following steps: 1. Navigate to https://purview.microsoft.com/settin...
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How to Upload a Single File in the Import Section
If you need to upload a single file that doesn't exceed 500MB, you can do it by following these steps: Log into Jatheon Cloud as an Admin (or any other user who has been granted the custom permission to view the Import section and uploa...
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