Jatheon Support Center
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Administration
Jatheon cCore Deployment Checklist
1. Overview: Resource RequirementsCustomer to provide for installation: 1x 2U (or 1U) rack space 1 standard power outlet 1 gigabit Ethernet connection to the network Mounting hardware for a 2U server including rack ears and bolts 2 IPs, ...
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How to Set Up a Secure LDAP Connection
Affected Version: cCore 1.1.26 and upRole: Admin To configure the LDAP connection, log in and go to the Admin menu in the bottom left corner. In the Admin menu, go to the User Management section and select the LDAP tab. You’ll see t...
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How to Add a New User
Affected software version: 1.1.26 and upRole: Admin To add a user, log in as Admin and go to the Admin menu in the bottom left corner: Once in the Admin menu, click on User Management: Here you can create a new user or change the ...
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How to Restart Web Interface, Shut Down and Reboot the Jatheon Appliance
Log into the Fido-PHP user interface and you'll notice the Action section on the left hand side of the welcome screen. Use the Restart Web Server tab to restart the cCore user interface.The Reboot tab gives you the option to initiate the...
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How to Install the SSL Certificate
Affected software version: 1.1.26 and upRole: Admin Jatheon appliance comes with a self-signed SSL certificate. However, it is possible to purchase an SSL from your Certificate Authority and install it on the Jatheon server. To install...
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How to Create a User and Other User Management Options
Log in as the Administrator and switch to the Admin Menu view: In the User Management section, locate the Users tab. Click the Add button and fill in the required fields: First name, Last name, Email address and set the Password.Click...
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How to Configure the LDAP Connection on Jatheon cCore
Affected Version: cCore 1.1.26 and up Role: Admin Jatheon's cCore appliances support integration with LDAP directories. We currently support synchronization with Active Directory, Novell eDirectory, Lotus Domino and Gordano, but custom ...
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How to Change User Password
Affected software version 1.1.26 and upRole: Admin If your users are imported via LDAP, you won't need to change anything on the appliance. Just go to your Active Directory and change the user password. If, however, you have local users ...
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How to Configure and Manage User Roles
Affected software version: 1.1.26 and upRole: Admin In the cCore system, roles are used to determine different levels of permissions for the user(s). This highly customizable option is what makes this system unique and adjustable to su...
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How to Set Up the IMAP Task
To set up the IMAP connection on the cCore appliance, log in as the administrator and switch to the Admin menu view: Once under the Admin menu, go to the Message source/IMAP/IMAP connections and click on the Add new connection. Fill...
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How to Mount a Network Drive
When in the Admin menu, click on the Message Source tab on the left and select Ingestion. Here Click the network section: Click on the Add button and the Edit section will appear. Once everything is set click Save and click Mount to m...
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How to Allow Users to Search Through Other People's Mailboxes
To set up mailbox association, log in to your Jatheon cCore appliance with admin privileges and switch to the admin menu view: Within the User Management tab, click on Users. Select the user you wish to grant the permission to search th...
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How to Configure Backup
Affected software version: 1.1.26 and upRole: Admin Configuring backup is a two-step process. First, there needs to be enough space on your network drive prepared for Jatheon Support to create a volume capable of accepting the Backup sn...
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How to Change the Default Login Credentials for the IPMI Tool Interface
IPMI is a remote hardware management system that operates independently of the operating system. When assigned with the IP address, it gives us the ability to diagnose and recover our appliances even if the operating system on the applia...
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How to Log Into the Fido PHP User Interface
The Fido PHP User Interface is used during the initial setup of your archiving appliance to assign the default network parameters. The login page for the Fido PHP UI is on the port 8080. Simply type the IP or the FQDN of your appliance i...
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How to Change the Default SMTP Server
Log in as the administrator and switch to the Admin Menu view: Once under the Admin Menu, go to the System/GENERAL CONFIGURATION and click the Edit tab: Find the SMTP Server Section and type the IP address of the new SMTP server in...
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How to Configure the IPMI LAN
The IPMI LAN tool is a subsystem that provides management and monitoring capabilities. It enables access to the Jatheon cCore appliance even if the OS is down and is used by Jatheon Support for troubleshooting. To configure the IPMI on ...
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How to Change the NTP Server
Once you log into the Fido-php user interface, you can modify the Network Time Protocol Server if needed. To do so, select the Setup Time Server tab from the menu on the left. Type the IP address of the NTP server you would like to use ...
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How to Use Jatheon cCore Dashboard
Affected software version: 1.1.26 and up Role: Admin The Dashboard provides basic information on the disk and RAM memory usage, health status and the statistics on the Jatheon appliance. Please note that the new statistics feature is av...
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How to Install the Outlook Archive Plugin
Affected software version: All versions Role: Admin To download the Jatheon Outlook Plugin, click on the button below:Outlook Plugin 32bitOutlook Plugin 64bitTo perform silent installation:Mandatory input parameter: SERVER_NAME eg.: SERV...
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How to Ingest Legacy Data
Affected software version: 1.1.26 and up Role: Admin The Ingestion task is used to import legacy emails that are packed inside a Microsoft PST file or individual EML files. To configure legacy data ingestion on the Jatheon cCore applia...
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How to Set Up the Global Expunge Task
The Expunge task allows you to automatically or manually delete emails older than certain age. To configure this task on the Jatheon cCore appliance, follow these instructions:Log in and go to the Admin menu in the bottom left corner: ...
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How to Fix the Outlook Plugin Crash
Sometimes one click on the Archive/Jatheon add-in in Microsoft Outlook causes a crash displaying "Outlook detected a COM Add-in problem". To fix this, click File – Options – Add-Ins – Manage COM Add-ins. If Jatheon is unchecked, please c...
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How to Configure Folder Synchronization
With folder synchronization, you can synchronize any LDAP user's folders from their Outlook with the Jatheon cCore archiving system. After folder synchronization is properly configured and initiated, any LDAP user that was selected for f...
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How to Configure Folder Synchronization
With folder synchronization, you can synchronize any LDAP user's folders from their Outlook with the Jatheon cCore archiving system. After folder synchronization is properly configured and initiated, any LDAP user that was selected for f...
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