How to Ingest Legacy Data

Affected software version: 1.1.26 and up
Role: Admin 

The Ingestion task is used to import legacy emails that are packed inside a Microsoft PST file or individual EML files. 

To configure legacy data ingestion on the Jatheon cCore appliance, you'll need to log in with the Admin account and go to the Admin menu.

When in the Admin menu, click on the Message Source tab on the left and select Ingestion. Here you will see the following sections:

  1. Ingestion
  2. Network
  3. History

You’ll first need to create and configure the Network section. Click on the Add button and the Edit section will appear.

The following table explains all field functions and use:

After the network drive has been mapped, you’ll see the Mount option. You will need to mount the drive first in order to be able to select it for PST and EML Ingestion.

If you want to delete the network drive from the appliance, click on the checkbox on the left to select it and then click on the Delete button.

Once the network drive has been mapped, go to the Ingestion section, choose the file type you are importing (PST or EML), fill in the recipient email to be notified once the task is done and select the Rename Files To check box.

If the import was completed without errors, you’ll have your original files renamed as pst. If you are importing a very large number of PST files and for some reason the ingestion task finishes with errors, you’ll be able to re-ingest only the problematic files (labeled as PST failed).

Make sure that the task is set to Enabled. You can also set the number of hours for the task to reoccur if you wish to automate the process and simply load the PST/EML files to the shared drive and execute ingestion as per schedule.


Once you've prepared everything as described in the previous segment, go to the Edit tab and choose Set locations tab. Choose the location and load the selected path. You'll be able to see the shared drive content. Select the desired PST files. Use Select All option or manually select the folders you wish to ingest.

Save the changes and click on the Execute tab to start ingesting the selected files from the mounted network path. 

Please note that it may take a while to finish depending on the number of emails you are trying to ingest. When the process is finished, you can check the log for the ingestion process in the history tab.


The History section contains history and details of all successful tasks, tasks with errors, interrupted tasks or tasks with warnings. When the Success drop-down menu is set on blank, it will display all logs.

You can choose to see the history for the PST Ingestion tasks or for the EML Ingestion tasks by clicking on the task type drop-down menu. After selecting, click on the Search button, select the period for which you would like to check your logs and you’ll get the desired results. Click on the log to expand it and examine it in more detail.

Need more info? Watch this short video explaining the legacy data ingestion procedure:



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