Jatheon Support Center
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Search actions
All the actions related to Search and Search Results.
How to use special characters - Simple/Advanced Search rules, limitations and conditions
Here are some guidelines on - how to use special characters, search limitations, and general rules when running Simple/Advanced searches Special Characters are considered as white space when performing the search, this allows for finding...
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How to Refine Search Results
If you're a user with the permission to perform Simple and Advanced Searches, you'll be able to refine your search results by clicking the Filters drop-down (located on the right-hand side from all the bulk actions).You will then get sev...
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How to View Raw Message
In case you want to view raw message, you can do it by following these simple steps: Log into your Jatheon Cloud account Head over to the Search section and search for the email in question Once you find it, click the More menu button i...
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How to Reply to All
You can reply to everyone on an archived email straight from Jatheon Cloud, if your role has permission to reply to emails.Reply to all recipients of an emailGo to the Search section and find the email.Click the email to open it in the r...
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How to Download Selected Email(s)
You can download archived emails to your computer, one at a time or several at once, if your role has permission to download emails. Emails are downloaded as a ZIP file with one EML file per email.Download a single emailGo to the Search ...
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How to Reply to an Email
You can reply to the sender of an archived email straight from Jatheon Cloud, if your role has permission to reply to emails.Reply to the sender of an email Go to the Search section and find the email. Click the email to open it in the r...
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How to Forward Selected Email(s)
You can forward archived emails to any email address, one at a time or several at once, if your role has permission to forward emails.Forward a single emailGo to the Search section and find the email.Click the email to open it in the rea...
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How to Restore Selected Email(s) to Inbox
You can restore archived emails to your own inbox, one at a time or several at once, if your role has permission to restore emails. Restored emails are sent to the email address you use to sign in to Jatheon Cloud.Restore a single emailG...
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How to Use Fuzzy Search
Fuzzy Search finds emails even when a word is misspelled or has a typo, either in your search term or in the email itself. It's part of Simple Search.Turn on Fuzzy Search Go to the Search section and click the Email tab. Simple Search op...
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How to Export Your Search Results
You can export emails from your search results to PST, PDF, EML, CSV or XLSX, if your role has permission to export. Run a search first; see How to Perform a Simple Search or How to Perform Advanced Search.Export emails Tick the checkbox...
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How to Perform Advanced Search
Advanced Search lets you combine several fields and conditions to find exactly the emails you need, even across millions of archived messages. For a quick keyword search, see How to Perform a Simple Search.Open Advanced Search Go to the ...
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How to Perform a Simple Search
Simple Search is the quickest way to find archived emails by a word or phrase. For searches that combine several conditions, see How to Perform Advanced Search.Run a simple search Go to the Search section. Click the Email tab at the top ...
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