You can export emails from your search results to PST, PDF, EML, CSV or XLSX, if your role has permission to export. Run a search first; see How to Perform a Simple Search or How to Perform Advanced Search.

Export emails

1. Tick the checkboxes next to the emails you want to export. To export a single email, you can also open it and click Export in the reading pane.
2. Click Export in the toolbar above the results.
3. In the Export Format window, choose a format. CSV and XLSX are available when you export more than one email, and you only see the formats your role can use.

4. Choose the options for that format:
   • PST and EML — Export as original email. Clear it to export the processed email instead. Attachments are always included.
   • PDF — Include all attachments, Include attachment transcript (a readable transcript of each attachment inside the PDF), Include all email notes (if you can manage notes) and Anonymize footer (hides personal information in the PDF footer).
   • CSV and XLSX — no options. Each email's Email ID, From, Subject, Date/Time and size are exported.

5. Enter an Export Name of up to 60 characters, using only letters, digits, underscores and hyphens.
6. Click Export N Items to export the selected emails, or Export All to export every result of your search. For a single email, the button is Export Email.

An Exporting... window confirms that the export has started. Click OK to close it.

Please note that you can select up to 1,000 emails for an export. To export more, use Export All, which appears once at least two emails are selected.

Find and download your exports

When the export is ready, you'll get an email with a download link. You can also go to the Exports section. Exports are listed on these tabs:

• Bulk Email — exports of several emails
• Single Email — exports of one email
• Social Export — exports from Social search (if your account archives social media)
• Cases — exports of cases

The Bulk Email tab shows each export's Status, Name, Exported By, Type, Files, Date, Time, Duration, Size and Processed Files.

Click an export to open its details, where you can:

• click Download to get the file (large exports are split into several files: Download #1, Download #2 and so on)
• see how many documents were exported successfully and how many had errors
• check the Checksum verification (SHA-1) of the export
• click Cancel Export while an export is still in progress, if your role allows it

Download links expire after a while. If a link has expired, click Run Export Again to run the same export. The new export appears at the top of the list. Please note that a re-run can return different emails if some have been expunged in the meantime.