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Jatheon cCore – FAQ
Answers to common questions about Jatheon cCore: capacity, compliance, hardware, licensing and support.
Can Jatheon cCore Automatically Migrate Data Between Tiers or Systems?
Yes. Jatheon cCore imports your existing email data in PST or EML format, and it can protect your email during a move from one email platform to another. When you bring existing data into Jatheon cCore, PST files are actively imported an...
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Is Jatheon cCore Compliant with FINRA?
Jatheon cCore helps you meet the requirements of FINRA Rules 3110, 4511 and 8210, SEC Rule 17a-4 and FINRA Regulatory Notice 17-18. Compliance itself depends on how your organization uses the archive and your policies, but Jatheon cCore ...
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Is the Jatheon cCore Interface Easy to Use for End Users and IT?
Yes. The Jatheon cCore interface is designed for both end users and IT staff, so each group can do its work without extra help. End users can search the archive and find their own emails in a web browser, or directly from Microsoft Outlo...
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Are Training Sessions Available for Jatheon cCore?
Yes. Jatheon offers training sessions for Jatheon cCore once your implementation and data ingestion are complete. Training can be organized as individual or group sessions for end users, and as individual sessions for admins and complian...
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What Happens After I Buy Jatheon cCore?
Once your Jatheon cCore appliance arrives, our Support Team contacts you to arrange a convenient time for the initial setup, which normally takes about an hour. During setup, we help you connect the appliance to your network and your ema...
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What Is the Maximum Capacity of Jatheon cCore Appliances?
Jatheon cCore hardware appliances offer from 7 TB to 88 TB of storage, and virtual appliances from 500 GB to 66 TB. Our representatives help you choose the right appliance size based on the number of legacy emails you'll import, how many...
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Can Admin Rights Be Controlled in Jatheon cCore?
Yes. In Jatheon cCore, you control what each user can do with roles, which define their level of permissions in the archive. Roles are highly customizable. You can create as many roles as you need and adjust each one to a user or group o...
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Why Choose an On-Premises Archive Like Jatheon cCore?
An on-premises archive like Jatheon cCore gives you full control over where your data lives and who can access it. That's why many organizations in regulated industries choose it. Legal and policy requirements often mandate that sensitiv...
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Does Jatheon cCore Support SSL Certificates?
Yes. Jatheon cCore supports SSL certificates to protect connections to the server, and you can install your own certificate. The Jatheon cCore appliance comes with a self-signed SSL certificate, so connections are encrypted from the star...
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Which Microsoft Outlook Versions Does the Jatheon cCore Outlook Plugin Support?
The Jatheon cCore Outlook plugin supports Microsoft Outlook 2010 and higher, in both 32-bit and 64-bit versions. The plugin lets users search the Jatheon cCore archive directly from their email client, without opening a separate browser ...
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Is It Possible to Archive Only Email with Jatheon?
Yes. You can use Jatheon cCore as an email-only archive appliance, and Jatheon Cloud can archive only email too. A standard Jatheon cCore appliance, without the add-ons for social media and mobile, archives email from all major platforms...
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Is Jatheon cCore the Same Product as Jatheon Archiving Suite and Jatheon Ergo?
Yes. Jatheon cCore was previously sold as Jatheon Ergo and Jatheon Archiving Suite. It's the same on-premises archiving product under its current name. If you have an appliance or documentation that uses one of the older names, it refers...
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Is Any Additional Hardware or Software Required for Jatheon cCore?
No. Jatheon cCore is a turn-key solution: the appliance comes with all the hardware and software you need for email archiving. Once the appliance arrives, our Support Team helps you with the initial setup, which normally takes about an h...
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