Jatheon Help Center
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General FAQ
Answers that apply to both Jatheon Cloud and Jatheon cCore: licensing, implementation, search, audit trail and supported platforms.
How Are Jatheon Cloud and Jatheon cCore Licensed?
Jatheon Cloud is licensed per user, and Jatheon cCore is licensed per appliance. Both are priced to be simple and predictable. In Jatheon Cloud Jatheon Cloud is licensed on a simple, fixed per-user fee. There are no fees for data exports...
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Who Can View FOIA Results in Jatheon Cloud and Jatheon cCore?
In both Jatheon Cloud and Jatheon cCore, the people in your organization who handle public records requests, such as compliance officers and FOIA coordinators, can view FOIA results and share them with others. Once the relevant emails ar...
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How Often Are Jatheon Cloud and Jatheon cCore Updated?
Jatheon Cloud and Jatheon cCore receive regular software updates and patches, free of charge. There are typically five or more updates a year. Jatheon's development team works with our Customer Success team to keep improving both product...
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Which Export Formats Does Jatheon Support for FOIA Requests?
Both Jatheon Cloud and Jatheon cCore export emails to PST, EML and PDF, the formats most often used to respond to FOIA and public records requests. Jatheon Cloud can also export search results to CSV and XLSX. Choose the format based on ...
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Can I Get a Demo of Jatheon Cloud or Jatheon cCore?
Yes. You can get a demo of both Jatheon Cloud and Jatheon cCore. Contact our sales team by email, phone or the chat on our website, and they'll schedule a demo for you. In the demo, a Jatheon representative walks you through the product ...
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How Does Jatheon Search and Retrieve Archived Emails?
Jatheon Cloud and Jatheon cCore index every message as it's archived, much like the index of a dictionary. When you search, the archive checks your query against that index instead of reading every email, so results come back quickly eve...
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How Long Does Jatheon Implementation Take?
Implementation is quick for both products: Jatheon Cloud is usually up and running in one to two hours, and Jatheon cCore in a few hours. In Jatheon Cloud Setting up Jatheon Cloud usually takes one to two hours. Our team helps you connec...
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Can You Delete Messages from a Jatheon Archive?
Users can't delete individual messages from a Jatheon archive. Messages are removed only by the retention rules your organization sets, which keeps the archive complete and tamper-proof. You decide how long messages are kept, usually bas...
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Which Email Platforms Does Jatheon Support?
Jatheon Cloud and Jatheon cCore work with all major email platforms, including Microsoft 365, Microsoft Exchange (online and on-premises), Gmail and Google Workspace, HCL Notes and GroupWise. They also support other platforms that can jo...
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Does Jatheon Keep a Full Audit Trail?
Yes. Jatheon Cloud and Jatheon cCore keep a full audit trail of what users do in the archive, so admins and compliance officers can review activity and spot potential tampering. The audit log is read-only: nobody can change or delete its...
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Can I Upload an Existing Archive to Jatheon?
Yes. Jatheon can import your existing email archive, including legacy emails from other archiving solutions, into Jatheon Cloud or Jatheon cCore. The simplest case is an archive in PST or EML format stored on an accessible network share....
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How Is Email Archiving with Jatheon Different from Backup?
Backup lets you restore files after a disk failure or server problem. Archiving keeps a complete, unalterable and searchable record of your communications, which is what regulations and ediscovery require. Backup alone isn't enough for c...
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Does Jatheon Archive All Emails?
Yes. Jatheon Cloud and Jatheon cCore automatically archive all emails that go through your email server: inbound, outbound and internal. Nobody has to choose which messages to keep, so nothing is left out of the archive. Emails are captu...
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