Jatheon Support Center
Your go-to place for product documentation, guides, and troubleshooting tips.
Search
Social Media Archiving
All the articles regarding social media archiving.
How to Search for Slack Messages
As a user with the Advanced Social Search permission, you can search your archived Slack messages, thread replies and attachments on the Social tab, the same way as other social media content. See also How to Search for Social Media Cont...
- Updated
How to Get Onboarded for Slack Archiving
As an Account Admin, or a user with the Manage Company Settings permission, you can connect your Slack workspace to Jatheon Cloud, so its messages, threads and attachments are archived and can be searched alongside the rest of your data....
- Updated
How to Find WhatsApp Messages Deleted by a Content Policy
As a user with the Advanced Social Search permission, you can find the WhatsApp messages that a content policy deleted at the source. Jatheon Cloud keeps the archived copy and marks it Deleted by Policy, so you can tell it apart from mes...
- Updated
How to Enable Google Chat Archiving
As a Google Workspace super admin, you can archive your organization's Google Chat messages in Jatheon Cloud. Google sends the chats as journal emails to your Jatheon Cloud journaling address.Before you startYour Google Workspace edition...
- Updated
How to Get Onboarded for Microsoft Teams Archiving
As an Account Admin, or a user with the Manage Company Settings permission, you can connect your organization's Microsoft Teams to Jatheon Cloud, so its team channels, one-on-one and group chats are archived.Before you start The admin wh...
- Updated
How to View a Single Microsoft Teams Search Result
As a user with the Advanced Social Search permission, you can open an archived Microsoft Teams message to see it in its conversation, with its attachments and any earlier versions.Open a Microsoft Teams messageGo to the Search section an...
- Updated
How to View Single Instagram Profile Search Result
As a user with the Advanced Social Search permission, you can open an archived Instagram post to see its caption, photos or video, and any earlier versions.Open an Instagram postGo to the Search section and click the Social tab.Click Cho...
- Updated
How to View a Single X (Twitter) Post Search Result
As a user with the Advanced Social Search permission, you can open an archived X (formerly Twitter) post or direct message to see its full text, media, replies and any earlier versions.Open an X postGo to the Search section and click the...
- Updated
How to Export Social Items
As a user with export permissions, you can export archived social media items as HTML or PDF files, for example to share them or keep a copy outside Jatheon Cloud.Export social itemsGo to the Search section, click the Social tab and sear...
- Updated
How to Get Onboarded for WhatsApp Cloud Archiver
As an Account Admin, you can choose which of your users' WhatsApp accounts are archived in Jatheon Cloud. WhatsApp Cloud Archiver works with the regular WhatsApp and WhatsApp Business apps. Each user links their WhatsApp to Jatheon Cloud...
- Updated
How to View Single Facebook Page Search Result
As a user with the Advanced Social Search permission, you can open an archived Facebook Page post, comment or Messenger message to see it with its media, comments and any earlier versions.Open a Facebook itemGo to the Search section and ...
- Updated
How to Search for Social Media Content
As a Compliance Officer, or a user with the Advanced Social Search permission, you can search your archived social media and messaging content, such as Facebook, X, Instagram, LinkedIn, YouTube, Microsoft Teams, Slack, Zoom, WhatsApp and...
- Updated
How to Get Onboarded for Facebook Archiving
As an Account Admin, or a user with the Manage Company Settings permission, you can connect your organization's Facebook pages to Jatheon Cloud, so their posts, comments, photos, videos and Messenger messages are archived. Before you sta...
- Updated