As an Account Admin, or a user with the Manage Company Settings permission, you can connect your organization's Facebook pages to Jatheon Cloud, so their posts, comments, photos, videos and Messenger messages are archived.

Before you start

The person who connects the pages must be an admin of those Facebook pages, and they need a Jatheon Cloud user account with any role. See How to Manage Users.

Send the connection request

1. Click your initials in the top right corner and select Company Settings.
2. Open the Connectors tab.
3. Hover over the Facebook card and click +.

4. In the Select Facebook Page Admin window, click Select Admin and choose the page admin from your company's users. To find them faster, type the start of their email address in Filter list....
5. Click Continue.

6. In the Data will be saved window, choose where to keep the archived data:
   • On Jatheon — in your Jatheon Cloud archive (selected by default)
   • Send via S3 — to your Amazon S3 bucket
   • Send via SMTP — to an existing system by email
7. Click Save Changes.

You'll see a confirmation message: Setup email successfully sent.

Please note that if you don't have the Manage Company Settings permission, the button reads Select and Send Email, and the email is sent right away, without the Data will be saved step.

Connect the pages (Facebook page admin)

1. Open the email from Jatheon Cloud and click Connect Facebook Account.

2. Log in to Jatheon Cloud if asked, then sign in with Facebook and give the Jatheon Cloud app the permissions it requests.
3. On the Connect Facebook Page(s) page, select the pages under Pages to archive and click Confirm and Continue. Pages that are already archived are marked Already being archived.

You'll see Page(s) successfully connected. If you see Connection Failed, click the link in the email again and make sure you give all the permissions.

Check the connection status

Click the Facebook card to see your connected pages below the cards:

• Pending — waiting for the page admin to connect. Click Resend Email to send the email again, or open the More menu (represented with ...) and select Delete to remove the request.
• Active — the page is connected and archived. To stop archiving, open the More menu and select Disconnect.
• Disconnected — the page is no longer archived. Click Resend Email to ask the admin to connect it again.

To archive more pages, repeat these steps. Once a page is active, its content appears on the Social tab of the Search section, under Facebook Pages. See How to View Single Facebook Page Search Result.