As a Compliance Officer, or a user with the Advanced Social Search permission, you can search your archived social media and messaging content, such as Facebook, X, Instagram, LinkedIn, YouTube, Microsoft Teams, Slack, Zoom, WhatsApp and iMessage.

Build a social search

1. Go to the Search section and click the Social tab.
2. Click Choose Account(s) and select the accounts to search. They're grouped by network, for example Facebook Pages, X Profiles, Instagram Profiles, WhatsApp Accounts or Slack Accounts. Select a whole group, single accounts, or Select All.

3. In the content type dropdown, keep All Types or select the types you want. Each network has its own, for example Facebook Post, Facebook Comment, Facebook Photo, Facebook Video and Facebook Message.
4. Select the field to search:
   • From
   • To
   • Chat Name — the chat or channel name
   • Message Content
   • Attachment
   • Tags
   • Status
   • Notes

5. Select a condition: Contains Phrase, Does Not Contain Phrase, Contains All, Contains Any, Does Not Contain Any, Contains Keywords from Keyword List, Does Not Contain Keywords from Keyword List or Contains Special Number.
6. Enter your keywords.
7. Set the date Range. By default, it's the last 14 days.
8. Click Search.

Please note that:

• Chat Name isn't available if you also select Facebook, X, Instagram, Mobile or Zoom accounts.
• Notes isn't available to Account Admins.
• For WhatsApp accounts, the fields are Participant (From, To) and Message (Body, Attachment).

When you select Status, choose Is Deleted for deleted items, Is Modified for edited items, or Deleted by Policy for WhatsApp messages deleted by a content policy. See How to Find WhatsApp Messages Deleted by a Content Policy.

Combine conditions

• Click + Add Field to add a condition that must also match (AND).
• Click the copy icon to add a condition with the same accounts and content types already selected.
• Click the trash icon to remove a condition.
• Click Add Block to add another group of conditions. Results then match either block (OR). Click Remove Block to remove a block.

Search results

Each result shows the network icon, the sender, the content type (for example Post, Comment, Photo or Message), the start of the text and the date and time. A paperclip icon means the item has attachments, and an EDITED label means it was changed.

Click a result to open it on the right. For what each network shows, see:

• How to View Single Facebook Page Search Result
• How to View a Single X (Twitter) Post Search Result
• How to View Single Instagram Profile Search Result
• How to View a Single Microsoft Teams Search Result
• How to Search for Slack Messages

To export results, see How to Export Social Items.