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MSP Admin
How to manage your clients and their users in Jatheon Cloud as an MSP Admin.
How to Import Users from a CSV File as an MSP Admin
As an MSP Admin, you can add many users to a client's account at once from a CSV file. Jatheon Cloud creates an account for each user in the file, up to 500 users per file. Prepare the CSV file The first row of your CSV file holds the co...
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How to Manage a Client's Users as an MSP Admin
As an MSP Admin, you can see and manage the users of all your clients. View a client's users Go to the Users section. Click Select a Client and choose the client. You can type in Filter list... to find it. The list shows each user's S...
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How to Add a User Mailbox or Associate Mailbox(es) as an MSP Admin
As an MSP Admin, you can give any of your clients' users access to more mailboxes. There are two ways to do this: User Mailboxes — add another email address that belongs to the user, so their searches include emails sent to or from it....
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How to Set Up a Timezone for a Client as an MSP Admin
As an MSP Admin, you can set the timezone for each of your clients. All the dates and times the client's users see are shown in that timezone. The default timezone is [UTC] Coordinated Universal Time. Set the timezone for a client Go to...
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How to Download a User List as an MSP Admin
As an MSP Admin, you can download a list of all the users of any of your clients as a CSV file. Download a client's user list Go to the Users section. Click Select a Client and choose the client whose users you want. Click Download A...
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How to Manage Clients
As an MSP Admin, you manage all your clients in the Clients section of the Jatheon MSP portal. View your clients Go to the Clients section. To find a client, type in Search clients..., or click Filters to filter by Status, Type or Social...
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How to Use Jatheon Cloud as an MSP Admin
As an MSP Admin, you manage all your clients, their users and your MSP's settings in the Jatheon MSP portal. Log in for the first time When you're added as an MSP Admin, you get an email from Jatheon Cloud asking you to set your password...
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How to Initiate Password Reset
As an MSP Admin, you can send any of your clients' users an email to reset their Jatheon Cloud password, for example when they can't reset it themselves. Send a password reset email Go to the Users section. Select the client under Clien...
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