As an MSP Admin, you can download a list of all the users of any of your clients as a CSV file.

Download a client's user list

1. Go to the Users section.
2. Click Select a Client and choose the client whose users you want.

3. Click Download All Users, to the right of the bulk actions. You don't need to select any users.

The CSV file downloads right away. It's named after the client and the date, for example Support_Demo_Webinar_Users_2026-09-26….csv.

What's in the file

The file lists every user of the client, with these columns:

• status
• firstName and lastName
• role
• email
• phone
• verified
• registrationDate
• 2fa
• groups

Please note that Download All Users is disabled if the client has no users.

To add users to the client from a CSV file, click Import in the same section. See How to Import Users by Uploading a CSV File.

If you're an Account Admin, see How to Download a User List.