As an MSP Admin, you can send any of your clients' users an email to reset their Jatheon Cloud password, for example when they can't reset it themselves.

Send a password reset email

1. Go to the Users section.
2. Select the client under Client.
3. Open the More menu (represented with ...) at the end of the user's row and select Initiate Password Reset.

4. In the confirmation window, click Initiate Password Reset.

The user receives an email with a Reset Password link. When they click it, a page opens where they can set a new password.

Please note that the link is valid for 24 hours. After that, initiate the reset again.

Other users can do the same in their own organization if they have a custom role with the Initiate password reset permission: they'll find the option in the user's More menu under Company Settings > Manage Users. See How to Set Custom Roles.