As an MSP Admin, you can see and manage the users of all your clients.

View a client's users

1. Go to the Users section.
2. Click Select a Client and choose the client. You can type in Filter list... to find it.

The list shows each user's Status, First Name, Last Name, Role, Email, Verified, Registration Date, 2FA and Primary Phone Number. Click a column name to sort the list. To find a user, type in Search users... or click Filters.

Add or edit a user

• Click New User to add a user to the client.
• Click Import to add several users from a CSV file. See How to Import Users from a CSV File as an MSP Admin.
• Click Edit in a user's row to change their details or mailboxes. See How to Add a User Mailbox or Associate Mailbox(es) as an MSP Admin.
• Click Download All Users to download the client's user list. See How to Download a User List as an MSP Admin.

Manage a user

Open the More menu (represented with ...) at the end of the user's row. You can:

• Deactivate the user, or Activate them again
• Log in as This User to see Jatheon Cloud from the user's side. This isn't available for inactive users or admins.
• Initiate Password Reset to send the user a password reset email
• Reset 2FA if the user has two-factor authentication turned on
• Delete the user

Manage several users at once

Tick the users you want to change. Activate, Deactivate and Delete above the list then work on all the selected users, and a confirmation message tells you how many users were changed.

If you're an Account Admin, see How to Manage Users.

Related articles

• How to Add a User Mailbox or Associate Mailbox(es) as an MSP Admin
• How to Download a User List as an MSP Admin
• How to Import Users from a CSV File as an MSP Admin

Learn more about Jatheon for MSP partners.