As an MSP Admin, you manage all your clients, their users and your MSP's settings in the Jatheon MSP portal.

Log in for the first time

When you're added as an MSP Admin, you get an email from Jatheon Cloud asking you to set your password. Set it, then log in to Jatheon Cloud with your email address and the new password. The MSP portal opens on the Clients section.

Find your way around

The menu on the left has four sections.

• Clients — all the clients that belong to your MSP. Edit a client's settings, deactivate a client or delete one. See How to Manage Clients.

• Users — choose a client to see and manage its users. See How to Manage a Client's Users as an MSP Admin.
• Audit — review what your clients' users have done in Jatheon Cloud. Choose a client, users, actions and a date range, then click Search. See How to View Audit Logs.

• MSP — your MSP's name and admins. See below.

Manage your MSP

1. Go to the MSP section.
2. To rename your MSP, change the MSP Name (up to 30 characters) and click Save Changes.

3. To add another admin, click New Admin, enter their First Name, Last Name and Email Address, and click Add.

The new admin gets an email asking them to set their password. Their status in the Admins list changes from Pending to Active once they've done that.

Please note that your MSP always needs at least one admin.