As an MSP Admin, you can give any of your clients' users access to more mailboxes. There are two ways to do this:

• User Mailboxes — add another email address that belongs to the user, so their searches include emails sent to or from it.
• Mailbox Association — let the user search another person's mailbox in the same client, for example when someone leaves and a colleague takes over their emails.

Open a user's Mailbox tab

1. Go to the Users section.
2. Click Select a Client and choose the client.
3. Find the user and click Edit.

4. Open the Mailbox tab. It shows the user's Primary Email Address, their User Mailboxes, their Mailbox Association list and any Previous Emails the system has detected.

Add a user mailbox

1. Under User Mailboxes, click Add Mailbox.
2. Enter the email address.
3. Click Add Mailbox.

You'll see a confirmation message: User Mailbox successfully added.

Associate mailboxes

1. Under Mailbox Association, click Associate Mailbox(es).
2. Click the Mailbox Association dropdown and tick one or more of the client's users. You can type in Search for a user... to find someone, or tick Select All.
3. Click Save Changes.

You'll see a confirmation message, for example 1 mailbox successfully associated.

Please note that all of the other user's mailboxes are associated, not only their main one. You can associate up to 200 mailboxes at a time.

Remove a mailbox

1. Click the bin icon next to the user mailbox or associated mailbox.
2. Click Delete to confirm.

You'll see a confirmation message: User Mailbox successfully removed. or Mailbox association successfully removed. The user can no longer search that mailbox.

If you're an Account Admin, see How to Add a User Mailbox or Associate Mailbox(es).