Jatheon Support Center
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Advanced Search
Software version: cCore 4 Role: End User, Compliance Officer Note: If you are using an earlier version of cCore, please refer to the legacy Advanced Search article . ...
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Simple Search
How to Perform Simple Search Affected software version: cCore 4 Role: End User, Compliance Officer Note: If you are using an earlier version of cCore, please refer to the legacy Simple Search article . ...
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How to Use Advanced Search
Affected software version: 1.1.26 and upRole: End User, Compliance Officer You can use Advanced Search to find any emails that are archived. If you know two or more bits of information about a specific email you’re looking for, Advanced...
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How to Perform Simple Search
Affected software version: 1.1.26 and upRole: End User, Compliance Officer The first screen you see when you log into the Jatheon cCore web interface is the Simple Search screen. This screen allows you to run a simple search by selecti...
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How to Set Up the Export Task
Affected Software Version: cCore 1.1.26 and up Role: Admin The Export and Add to Policy Task is a convenient option that lets you export your saved search silently in the background, freeing up the web interface for other activities and...
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How to Export Search Results into a PDF File
Exporting search results from Jatheon cCore appliance is simple. Once you have conducted your search, select the desired emails, click on the Export icon and choose pdf file format from the drop-down menu: Tick the first box if y...
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How to Export Search Results into a PST/EML File Format
Exporting search results from the Jatheon cCore software is simple. Once you have conducted your search, you just need to select the desired emails, click the Export icon and choose PST or EML file format from the drop-down menu: When y...
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How to Use the "Add to Clipboard" Option on Jatheon cCore
Once under the Search Menu, you'll see the Clipboard tab. When you click on it, you'll see the content that's added to Clipboard. It will be empty for now. To add emails to Clipboard, run any search, select the emails you'd like to copy...
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How to View Your Recent Searches List
Jatheon cCore gives you the option to save a search once you create it. However, if you forgot to save it, you can view the list of recently executed searches. Users can always review the list of their last 15 searches. After you log in...
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How to Change the Search Results View – Reading Pane
On Jatheon cCore software, you have the option to change the way the search results are presented. You can have the email preview at the top, and the actual email at the bottom of the screen (this is the default setting), or you can swit...
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How to Use the Keyword List on Jatheon cCore
Instead of creating a multi-block, complex advanced search, a user can create a list of words and terms and then execute the advanced search against it.To create a keyword list, find the keyword list tab under the search section and clic...
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How to Restore an Email
On Jatheon cCore software, users have the option to restore one or more archived emails to the original mailbox. Here's how to do it in a few simple steps: Once you get the search results, select the email(s) you want to recover. Click ...
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How to Forward an Email
On Jatheon cCore, users are able to forward one or more archived emails to a specific email address. Here's how to do it in a few simple steps: Once you get the search results, select the email(s) you want to forward. Click the Forwar...
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How to Download an Email
On Jatheon cCore software, users have the option to download one or more archived emails directly to the local computer. Here's how to do it in a few simple steps: Once you get the search results, select the email(s) you want to downloa...
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How to Save, Edit and Share a Search
Once you've created your search under the Advanced Search section, you can easily save it for future reference. You can also share the complex search you've created with the specific user(s). To save a search, click the Save Search tab,...
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