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Jatheon Archiving Suite – FAQ
Frequently asked questions about our hardware solution, Jatheon cCore.
Can Jatheon cCore automatically migrate data between tiers or systems?
Yes. The migration/ingestion of existing customer data is done in PST or EML format. PSTs are actively imported and ingested into the appliance for archiving and searching.Jatheon cCore is integral in the email platform migration process...
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Is Jatheon cCore compliant with FINRA?
Jatheon cCore will help you meet the requirements outlined in FINRA Rules 3110, 4511, 8210, SEC Rule 17a-4 and Regulatory Notice 17-18.
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Is the UI straightforward for both end users and IT personnel?
Yes. The user interface is designed with both advanced admin employees and end users in mind.
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Are training sessions available?
Yes. Training sessions are organized after the implementation and ingestion stages are complete. They can be done as individual or group sessions for end users and/or individual sessions for admins and compliance officers.
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What happens after I buy the Jatheon cCore solution?
Once you’ve received the appliance, our Support Team will get in touch and arrange a convenient time to do the initial setup, which normally takes about an hour. We’ll then migrate your legacy data (if any), schedule a training session a...
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What is the maximum capacity of units?
Jatheon currently offers six appliance models with storage capacity ranging from 6 to 96 TB. Our Xpand units let you add more storage space if the need arises. Our representatives will help you choose the right appliance size based on th...
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How is Jatheon cCore licensed?
Jatheon cCore is licensed on the basis of flat cost per appliance regardless of the number of users. Jatheon takes care of importing your data and setting up your solution. There are no additional charges for either of these services.
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Can admin rights be controlled?
Yes. On Jatheon cCore, Roles are used to define different levels of permissions for the users. This highly customizable option is what makes the system unique. Roles can be adjusted to suit each user or group of users and their position ...
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Can you grant someone the rights to view FOIA results on Jatheon cCore?
Once the relevant emails are exported to the desired format (.pst, .eml or .pdf), the FOIA coordinators or compliance managers can disclose the collected information to regulators or third parties. Jatheon will never disclose any data to...
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Why should I choose an on-premise solution?
Although cloud-based solutions boast bottomless storage and flexibility, archiving appliances offer some major advantages such as data security, integrity and availability, enhanced trust, ease of data migration and cost-effectiveness.
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Do you support SSL certificates to protect server connections (SSL)?
Jatheon appliance comes with a self-signed SSL certificate. However, it is possible to purchase an SSL from your Certificate Authority and install it on the Jatheon server.
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How often is the solution patched and upgraded on a yearly basis?
In cooperation with Jatheon’s Customer Success Team and based on customers’ feature requests, Jatheon Development is continually working on improving the software and adding new features and enhancements. You can expect regular, free-of-...
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What MS Outlook versions are supported for the Outlook Plugin?
The Outlook Plugin allows users to conduct searches directly from the email client and is supported for Outlook 2010 (32 and 64-bit versions) and higher.
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Which export formats are supported for FOIA on Jatheon cCore?
Jatheon cCore allows users to export to .pst, .eml and .pdf file formats. Furthermore, by utilizing our unique Advanced Export task, you’ll be able to export an unlimited number of emails to .pst or .eml files while users can continue us...
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Is it possible to archive only email with Jatheon?
Yes. Getting a standard Jatheon cCore appliance without add-ons for social media and mobile will let you do just that. You can unlock the additional modules at any time should the need arise.
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What is the difference between Jatheon Archiving Suite and Jatheon cCore?
Many of our customers archive only email using Jatheon cCore appliances or the Jatheon Cloud platform. Those customers who need/want to archive other electronically stored information (social media, text and instant messages, phone calls...
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Do you have an online demo and/or physical appliances available for us to try?
Yes. You can contact our sales representatives by email, phone or live chat. They’ll schedule a demo presentation for you and provide you with access to our demo appliance and/or Jatheon Cloud.
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Is it possible to delete messages from Jatheon cCore?
No. All messages are stored on the solution until the predefined expunge date. This date is specified by the customer and is typically based on their unique regulatory requirements or best practices for corporate email retention.
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Is there a full audit trail on Jatheon cCore?
Yes. Jatheon enables admins and compliance officers to perform audits. The audit feature allows you to monitor user activities and prevent potential data tampering by offering a read-only log which is used to track activities on the arch...
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How does Jatheon cCore search and retrieve emails?
In the archiving process, the data is indexed as if it were a dictionary. When a search is initiated, the data is read against and retrieved according to that index. The emails are retrieved in the uncompressed format only when a specifi...
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How long does Jatheon cCore implementation take?
With Jatheon cCore, you'll be up and running in a few hours. This is a quick process because the cCore appliance is non-intrusive to the network layer. It requires minimal training and is simple to deploy, manage and operate.
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What email platforms does Jatheon cCore support?
Jatheon cCore integrates with all major email platforms including Microsoft Exchange, Office365, Google, Lotus Notes, Novell GroupWise and others that support journaling and IMAP.
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Is any additional hardware or software required for Jatheon cCore to work?
No. Jatheon cCore is a turn-key solution that comes equipped with all the hardware and software necessary for email archiving.
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Is it possible to upload an existing archive?
Yes. Jatheon can import legacy emails from third-party solutions as long as they're stored on an accessible network shared drive in .pst or .eml file formats.
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How is archiving with Jatheon Archiving Suite different from backup and why is backing up my data not enough?
The main purpose of backup is to enable users to restore files after disk failure or server problems. Since files remain alterable, backup can’t meet the necessary ediscovery and regulatory requirements. In data archiving for businesses,...
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Does Jatheon cCore archive all emails?
Yes. All emails (inbound, outbound and internal) which go through the email server are automatically archived. Jatheon cCore provides robust email compatibility, with support for Exchange, GroupWise Notes, iMail, Zimbra, Postfix and othe...
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