Jatheon Help Center

Your go-to place for product documentation, guides, and troubleshooting tips.

Jatheon cCore – How To Articles

How to configure Jatheon cCore for Microsoft 365, Exchange and GroupWise archiving, set up the virtual appliance, and use the clipboard.

How to Use the Clipboard in Jatheon cCore

Affected software version: cCore 4 Note: If you are using an earlier version of cCore, please refer to the legacy Clipboard article . The Clipboard feature allows users to temporarily col...

By Helen Ivanovic
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How to configure Jatheon cCore (MTA) Mail Transport Agent

MTA Configuration defines Jatheon cCore ability to receive emails from Journaling server.You can access the MTA configuration from:  Appliance console: login as: fido, pass: jatheonpnc  php configuration console available at FQDN/IP:808...

By Steven Tobolar

How to Set Up the Jatheon cCore Virtual Appliance on VMware Workstation Pro 17

1. Once you have .iso file downloaded and checksum verified start by Creating a New Virtual Machine   2. Select Custom (advanced)   3. For the Hardware Combability select the one that suits your VM environment, in this example ESXi 7.0...

By Steven Tobolar
  • Updated

How to Export PST Files from Microsoft 365

This guide explains how to export search results using the new Microsoft Purview eDiscovery (Premium) portal, replacing the legacy Security & Compliance Center and the retired eDiscovery Export Tool. Prerequisites You are signed in to ...

By Steven Tobolar
  • Updated

How to Configure Exchange 2010 Journaling

Affected software version: Exchange 2010Role: Admin Configuring Exchange 2010 to work with Jatheon's cCore archiving appliance is a 3-step process.The first thing that needs to be done is to create an SMTP contact so that Exchange knows ...

By Steven Tobolar
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How to Configure Exchange 2016/2019 to Journal to Jatheon cCore

Create SMTP Contact Create Send Connector Create Journaling Rule 1. Create SMTP Contact with External Email Address in Exchange Server 2016/2019 Option 1: Using Exchange Admin Center (EAC) Step 1: Log in to Exchange Admin Center Open y...

By Steven Tobolar
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How to Archive Microsoft 365 Email with Jatheon cCore

Affected Version: AllRole: Admin Jatheon supports email archiving from Office365. Here's how you can configure the appliance to archive from O365.Office365 cannot resolve the appliance address, and the only thing it can recognize is your...

By Steven Tobolar
  • Updated

How to Configure Microsoft 365 Journaling to Jatheon cCore Appliance (via firewall)

  Overview Microsoft 365 (formerly Office 365) cannot directly route journaling messages to internal network devices, since these are typically behind firewalls and use private IP ranges. To journal messages to your Jatheon cCore applian...

By Steven Tobolar
  • Updated

How to Archive Email from GroupWise on Jatheon cCore

Affected Software Version: 1.1.26 and upRole: AdminJatheon supports and can journal from most email platforms, including GroupWise. Settings for the GroupWise platform can be found under the Message Source/GroupWise tab. This task can b...

By Steven Tobolar
  • Updated