As an Account Admin, or a user with the Download user list permission, you can download a list of all the users in your organization as a CSV file.

Download the user list

1. Click your initials in the top right corner and select Company Settings.

2. Open the Manage Users tab. The Users list opens.
3. Click Download All Users, to the right of the bulk actions. You don't need to select any users.

The CSV file downloads right away. It's named after your organization and the date, for example Support_Demo_Webinar_Users_2026-09-26….csv.

What's in the file

The file lists every user in your organization, with these columns:

• status
• firstName and lastName
• role
• email
• phone
• verified
• registrationDate
• 2fa
• groups

Please note that Download All Users is disabled if there are no users.

To add users from a CSV file, click Import in the same list. See How to Import Users by Uploading a CSV File.

If you're an MSP Admin, see How to Download a User List as an MSP Admin.