As a user with the Advanced Social Search permission, you can open an archived Microsoft Teams message to see it in its conversation, with its attachments and any earlier versions.

Open a Microsoft Teams message

1. Go to the Search section and click the Social tab.
2. Click Choose Account(s) and select your account under Microsoft Teams Accounts.
3. Keep All Types or select Microsoft Teams Message. It's the only content type for Teams.
4. Set the date Range and your search criteria, and click Search.
5. Click a result to open it on the right.

What the message view shows

At the top, the header reads TEAMS CONVERSATION, or TEAMS GROUP CONVERSATION for a group chat, followed by:

• the sender and the recipient, for a one-on-one chat
• the conversation name, for a named or group chat, with a Participants link that lists everyone in the chat
• the date and time

Below the header, the messages of the conversation are listed, and the message you searched for is highlighted. Click LOAD PREVIOUS MESSAGES or LOAD MORE MESSAGES to see more of the conversation. Each message shows its sender, date and time, and its content:

• Text, links and emoji
• Images and stickers. Click an image to view it larger. If a message has more than four images, the rest are shown as + and a number, for example +2 More.
• Videos and GIFs
• Audio, with a play button and a transcript, if one is available
• Files, with their name and size. Click the arrow to download a file. For text files, click the AI icon to ask the AI assistant about the file.

From the toolbar above the message, you can Export it, Apply Tag, Add Note or Add to Case, depending on your permissions.

Edited and deleted messages

When a message was edited, it's marked Edited. Click Edited to see every version of the message, with the date and time of each change. The current version is marked (Latest).

When a message was deleted in Microsoft Teams, it stays in the archive and is marked DELETED ON, followed by the date and time it was deleted.