As a user with export permissions, you can export archived social media items as HTML or PDF files, for example to share them or keep a copy outside Jatheon Cloud.

Export social items

1. Go to the Search section, click the Social tab and search for the items you want to export.
2. Select the items with their checkboxes, and click Export above the results. To export a single item, open it and click Export in its toolbar.
3. In the Export Format window, select HTML or PDF. If a redaction is applied, only PDF is available.
4. For conversations and comment threads, choose what to export:
   • Export only visible part of the thread (selected by default)
   • Export entire thread
5. Enter an Export Name. Use only letters, numbers, underscores and hyphens, up to 60 characters.
6. Click Export followed by the number of items, for example Export 2 Items. To export every result of your search instead, click Export All.

You'll see an Exporting... message. Click OK to close it. The export runs in the background, and you'll get an email when it's ready.

Please note that attachments are always included in social exports, and you can select up to 100 social items for one export. To export more, use Export All.

Download an export

1. Go to the Exports section and open the Social Export tab. Your exports are listed with their Status, Name, Exported By, Type, Date, Time and Duration.

2. Click an export to see its details.
3. When its status is Completed, click Download.

If the download link has expired, you'll see The link has expired. Click Run Export Again to create a new download link. The details also show how many items were exported successfully, how many weren't, and the file's SHA-1 checksum, so you can verify the download.