As an Account Admin, you can choose which of your users' WhatsApp accounts are archived in Jatheon Cloud. WhatsApp Cloud Archiver works with the regular WhatsApp and WhatsApp Business apps. Each user links their WhatsApp to Jatheon Cloud by scanning a QR code, with no extra app to install. It archives text, images, videos, files and other attachments, but not voice calls.

Before you start, contact Jatheon Support to turn on WhatsApp archiving for your account. Each user you want to archive needs a Jatheon Cloud user account with their mobile phone number.

Add users for archiving

1. Click your initials in the top right corner and select Company Settings.
2. Open the Connectors tab and click the WhatsApp card.

3. Open the NOT ARCHIVING tab. It lists your users with a mobile phone number.
4. Select the users you want to archive and click Add Users for Archiving, or click Archive in a user's row.

Each selected user receives an activation email.

Activate archiving (each user)

1. Open the activation email and click WhatsApp Activation.

2. Open WhatsApp on the phone with the number being archived.
3. Tap the More menu (represented with ⋮) on Android, or Settings on iPhone, and select Linked devices.
4. Tap Link a Device and scan the QR code shown on the activation page.

5. Keep the page open until you see You're All Set!. It can take a minute or two.

Archiving starts automatically.

Check and manage archiving

Users who are being archived move to the ARCHIVING tab, with their Status, First Name, Last Name, Phone Number, Email Address and Start Date. The status shows whether archiving is working, for example Archiving, Disconnected, Logged Out, Connection Lost or Archiving Resumed. If a user's WhatsApp is disconnected or logged out, add them again so they get a new activation email.

To stop archiving someone, select them on the ARCHIVING tab and click Disable Users for Archiving.

On the WHITELIST/BLACKLIST tab, click Upload Whitelist/Blacklist to upload a CSV file of phone numbers to always include in, or leave out of, WhatsApp archiving. See How to Add a Whitelist/Blacklist for WhatsApp/iMessage.

Archived WhatsApp messages appear on the Social tab of the Search section, under WhatsApp Accounts. See also WhatsApp Connector.