As an Admin, or a user with the Import files permission, you can upload a single PST, EML or ZIP file smaller than 500 MB to Jatheon Cloud.

Open the Imports section

1. Click your initials in the top right corner and select Company Settings.
2. Open the Data Transfer tab, then the Imports tab.

The Imports list shows every uploaded file with its Status, File Name, Type, Date Imported, Ingestion Started, Size, ID, Run By and Success/Errors/Total.

Upload a file

1. Click Upload Files. You'll see two options:
   • Single File — must be smaller than 500 MB
   • Any File — for larger files, uploaded through AWS in a new browser tab. The size limit is shown on the card.

2. Click Single File.
3. Choose a .pst, .eml or .zip file from your computer.
4. In the Upload File window, check the file name. To choose a different file, click Change.
5. Click Upload File.

The file uploads in the background, and you can follow the progress in the sidebar. When it's done, you'll see a confirmation message: <file name> successfully uploaded. The file appears in the Imports list with the status Uploaded.

Please note that the file name can't contain emojis or special characters. If the file is too large or isn't a PST, EML or ZIP file, you'll see an error message and the file won't upload.

Ingest the file

Uploading a file doesn't add its emails to the archive yet. To do that, select the file in the Imports list and click Ingest Selected Files, or click Ingest All Files. You need the Run ingestion permission to ingest files.