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Jatheon Cloud – FAQ
Frequently asked questions about our cloud-based archiving platform, Jatheon Cloud.
How is Jatheon Archiving Suite different from Jatheon Cloud?
Jatheon Archiving Suite is a hardware, in-house solution that has a different software but offers archiving support for multiple types of data.
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How can I pay for Jatheon Cloud?
Jatheon Cloud is always charged per year and paid in advance, regardless of the duration of the contract. We currently support payments by credit card and PO.
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How is Jatheon Cloud licensed?
Jatheon Cloud is licensed on a simple, predictable and fixed monthly per-user fee. For more details about discounts for yearly and longer prepaid plan, please get in touch with our sales representatives via email, phone or live chat.
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How easy is it to get started?
Setting up Jatheon Cloud usually takes one to two hours. Jatheon will never charge you for setup, legacy data import and training.
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Does Jatheon Cloud require any additional IT resources?
No. The email archiving process is fully automated. The archiving platform is backed by Jatheon’s 24/7 dynamic monitoring and tech support.
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How much data can I archive?
The beauty of Jatheon Cloud lies in its infinite scalability. In other words, you can archive as much data as you want for as long as you want. It is, however, recommended that clients define email retention policies to ensure compliance...
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Can you grant someone the rights to view FOIA results on Jatheon Cloud?
Once you export the relevant email records into .pst, .eml or .pdf files, your compliance officers or FOIA coordinators can disclose the obtained information to third parties. Jatheon will never disclose your data to third-parties.
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How often is the solution patched and updated on a yearly basis?
In cooperation with Jatheon’s Customer Success Team and based on customers’ feature requests, Jatheon Development is constantly working on improving the software and adding new features and enhancements. You can expect regular, free-of-c...
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Which export formats are supported for FOIA on Jatheon Cloud?
Jatheon Cloud allows users to export to .pst, .eml and .pdf file formats.
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Do you have an online demo?
Yes. You can contact our sales representatives by email, phone or website chat and they’ll schedule a demo for you. Alternatively, you can start your 30-day, free Jatheon Cloud trial by filling in the form on our website.
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How does Jatheon Cloud search and retrieve emails?
Jatheon’s software indexes and archives data as if it were a dictionary. When a search is performed, the data is searched against the index file based on your search query. The software retrieves email in an uncompressed format only when...
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How long does Jatheon Cloud implementation take?
With Jatheon Cloud, you'll be up and running within 2 hours.
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Is it possible to delete messages from Jatheon Cloud?
No. All messages are stored on the platform until the predefined expunge date. This date is specified by the customer and is typically based on their unique regulatory requirements or best practices for corporate email retention.
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What email platforms does Jatheon Cloud support?
Jatheon Cloud integrates with all major email platforms including Microsoft Exchange, Office365, Google, Lotus Notes, Novell GroupWise and others that support journaling and IMAP.
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Is there a full audit trail on Jatheon Cloud?
Yes. Jatheon Cloud enables admins and compliance officers to perform audits. The audit feature allows you to monitor user activities and prevent potential data tampering by offering a read-only log which is used to track activities on th...
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Is it possible to upload an existing archive to Jatheon Cloud?
Yes, Jatheon can import legacy emails from third-party solutions as long as they're stored on an accessible network shared drive in .pst or .eml file formats.
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How is archiving with Jatheon Cloud different from backup and why is backing up my data not enough?
Backup is mostly meant to restore files after disk failure or server issues and it can never live up to regulatory and eDiscovery requirements because files remain alterable. In archiving, files are stored in a WORM format, which prevent...
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Does Jatheon Cloud archive all emails?
Yes. All emails (inbound, outbound and internal) which go through the email server are automatically archived. Jatheon Cloud provides robust email compatibility, with support for Exchange, GroupWise Notes, iMail, Zimbra, Postfix and othe...
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