Migration of data from Microsoft 365 may sometimes stall or appear not to be progressing. Use the quick links below to jump directly to the section you need:

• Why Is My Migration Task Not Progressing?
• What Does the “QUEUED” Status Mean?
• Why Does “Ingest Selected Files” Not Start?
• How to Reset or Restart a Migration Task

Why Is My Migration Task Not Progressing?

Possible causes:

• The source (Microsoft 365) temporarily stopped responding to API requests.
• The task is waiting in the global import queue.

Resolution:

1. Wait and monitor for up to 24 hours; many tasks resume without action.
2. If no progress, reset the task:
   Company settings → Data Transfer → Microsoft 365 → Tasks → Actions (…) → Reset.
   Then start the task again.
3. If the issue persists after resetting, contact Support with the task name and latest status.

What Does the “QUEUED” Status Mean?

• The task is accepted and waiting for a free import instance.
• During peak times, moving to “PROCESSING” may take a few hours.
• If a task remains in “QUEUED” too long, you may reset and restart it.
• For extended delays or multiple queued tasks, contact Support.

Why Does “Ingest Selected Files” Not Start?

These requests use the same global queue as migrations.

1. Submit the request once and monitor status.
2. Allow for queue time during peak load (up to several hours).
3. If no movement after a reasonable period, use Reset and retry.
4. If delays persist, contact Support to confirm capacity and health.

How to Reset or Restart a Migration Task

1. Go to Company settings.
2. Open Data Transfer → Microsoft 365.
3. In Tasks, locate the migration.
4. Click Actions (…) → Reset.
5. Start the task again.

Note: Reset clears the current status and allows a clean restart.

Example: Microsoft 365 migration task with Actions (…) menu for Reset