How to Archive Email from Office365

Affected Version: All
Role: Admin

Jatheon supports email archiving from Office365. Here's how you can configure the appliance to archive from O365.

Office365 cannot resolve the appliance address, and the only thing it can recognize is your company’s firewall. For this reason, the journaling process cannot be established directly as with the on-premises Exchange versions.

To solve this problem, Office 365 forwards messages to the firewall. However, the firewall rules must be adjusted so that it forwards all messages to the internal fully qualified domain name (FQDN) of the Jatheon appliance, while the archiving appliance needs to be set to accept all incoming emails from the firewall. Take a look at the diagram below to get a better understanding of how this works.

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