How to Import Emails to Jatheon Cloud

To get to the Import section of the Jatheon Platform, you will need to first log in as a user with the Import permission enabled (Account Admin has two permissions by default - Ingestion details and Run ingestion) and then click the Import option in the side menu. 


Click on Upload Files button and then choose Any Files option.

Note that, in case you want to upload just a single file (less than 500MB), you can also go through Single File flow described in How to Upload a Single File in the Import Section article. 


In order to use the secure upload URL on AWS, you'll need to contact Jatheon Support, who will provide you with your login credentials. Once you get them, you'll able to access your personal secure upload space and upload your PST, EML or zipped EML files by clicking on the Any File button.

Once you click the Upload button, you can simply drag and drop the files that you want to upload. 

Wait for the upload to finish and return to the Jatheon Cloud platform. Reload the page if the uploaded file doesn't show up automatically (Uploaded filter is selected by default when opening the Import page) and start the ingestion, either by selecting the specific file and clicking the Ingest Selected Files button or using Ingest All Files.


After the ingestion process is done, the status will change from "Processing" to "Completed" and you will be able to filter the imports based on different statuses.

Click a completed/processing/not_imported import to view its status report. There, you’ll be able to see the general information about the import (e.g. total size, number of documents, duration etc.) along with the number of errors (if any). This will make it easier for you to see if there’s anything that went wrong and which files were affected.


If you want to find out more how to use Filters in the Import section, check out our How to Filter and Search for Files in the Import Section article.



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