As an Account Admin, you can set up POP3/IMAP connections so Jatheon Cloud collects email from a mailbox server. You can add more than one connection.

Open the POP3/IMAP connections

1. Click your initials in the top right corner and select Company Settings.
2. Open the Connectors tab.
3. Click the POP3/IMAP card.

Your connections are listed on the Connections tab below the cards. The Tasks tab shows each time a connection ran.

Add a connection

1. Click + on the POP3/IMAP card.
2. Fill in the Connection Details:
   • Connection Name — a unique name for the connection
   • Connection Type — IMAP or POP3. You can't change it after saving.
   • Server Address — the server's domain name or IP address, for example imap.company.com
   • Port — 143 by default. Enter the port your server uses, usually 143 or 993 with TLS for IMAP, and 110 or 995 with TLS for POP3.
   • Mailbox Folder — the folder to collect from, INBOX by default (IMAP only)
   • TLS Enabled — turn on to use Transport Layer Security. Off by default.
   • Delete After Download — turn on to delete messages from the server after they're collected. Off by default.
   • Username and Password — the mailbox credentials
   • Batch Size (10) and Batch Size (KB) (100) — fixed values (IMAP only)
   • Max Message Size (MB) — messages larger than this are skipped, and aren't deleted from the server. 10 by default.
   • Limit message retrieval — turn on to cap how many messages each run collects, then set Max Messages Per Execution (10,000 by default). When it's off, there's no limit.
3. Click Save.

You'll see a confirmation message: IMAP connection successfully added.

Edit, test or delete a connection

• To change a connection, click Edit in its row, make your changes and click Save.
• To check that it works, open the More menu (represented with ...) at the end of its row and select Test Connection. You'll see Connection successfully tested., or Connection failed. Please check connection settings and credentials.
• To remove it, open the More menu and select Delete.

Check the tasks

Each time a connection runs, a row is added on the Tasks tab:

• Date & Time
• Type — POP3 or IMAP
• Host — the connection's server
• Duration
• Total — the number of emails found in the mailbox folder
• Received — the number of emails collected
• Status

The tab lists the tasks from the past 3 months. To see older ones, select List All tasks in the dropdown on the right.