You can fix the "Outlook detected a COM Add-in problem" crash that sometimes happens after one click on the Archive/Jatheon add-in in Microsoft Outlook.

Re-enable the Jatheon add-in

1. In Outlook, click File.
2. Click Options.
3. Click Add-Ins.
4. Click Manage COM Add-ins.
5. If Jatheon is unchecked, check it.

Related articles

• How to Install the Outlook Archive Plugin
• Which Microsoft Outlook Versions Does the Jatheon cCore Outlook Plugin Support?
• Outlook Plugin Manual

Learn more about Jatheon cCore, our on-premises archiving appliance.