As a Compliance Officer, it is really important to have an option to write a Note for an email/social item/file so that you, as well as fellow Compliance Officers, can easily view all the added comments.

The Notes are shared among the Compliance Officers that belong to the same Client. 

Adding a Note

In order to Add a Note to an email/social item/file, you need to:

1. Log into Jatheon Platform as a Compliance Officer.
2. Head over to the Search section.
3. Find the email/social item/file that you want to add a Note to.
4. Click on it so that it opens up on the right-hand side.
5. Go to the More Menu (represented with '...').
6. Click the Add Note option.

Once you click the Add Note option, a pop-up will appear where you can enter the Note (max 500 characters).

You need to click the Add Note button and a toast notification will appear to let you know that you have successfully added a Note.

The newly added Note will then presented above the Email body/social content/below file name, where you can also see the total number of notes, e.g. Notes (7). 

Deleting a Note

To delete a Note, click the trash can icon and confirm the Delete action in the confirmation pop-up. Once you click the Delete button, a toast notification will show up to let you know you have deleted the Note. 

Also, when there are more Notes, there will be a Show More link that expands the section and presents all the other Notes. You can easily collapse them all by clicking the Show Less link.

Related articles

• How to Get All Emails That Have Notes
• How to View All Case Notes and Add a New Note
• What Can I Do as a Compliance Officer on Jatheon Cloud?

Learn more about social media archiving with Jatheon.