How to Set Up iMessage Capture and Archiving on Jatheon Cloud

Step 1: Admin Activation

Log into the Jatheon Cloud platform as an Admin, then navigate to Company Settings > Connectors > iMessage.

Jatheon Cloud Company Settings > Connectors > iMessage connector opened by an Admin

Under the Unarchiving tab, select the user and move them to the Archiving tab.

Jatheon Cloud iMessage connector moving a user from the Unarchiving tab to the Archiving tab

Jatheon Cloud iMessage user status that triggers the onboarding email

This will trigger an automated email to the user containing a unique onboarding link.

User Action:

User receives an automated email. Click the link in the email to be placed in the onboarding queue.

Automated Jatheon Cloud iMessage onboarding email with the onboarding link

Jatheon Cloud iMessage onboarding page after clicking the email link

Step 2: Submitting Apple Credentials

Type the Apple ID and Password used on your iPhone.

Jatheon Cloud iMessage onboarding page for entering the Apple ID and Password

A Loading Spinner will appear while the backend connects to Apple. Wait and do not close the browser.

Step 3: Security Verification (The 2FA Step)

Standard Apple Users: Look at your iPhone. Click "Allow" on the Apple sign-in prompt, then read the 6-digit code and enter it in the screen prompt:

Jatheon Cloud iMessage onboarding prompt for the 6-digit Apple verification code

Microsoft Intune Users: If your device is managed by Intune, the Apple prompt may not appear. Open the Microsoft Authenticator App on your phone to find your 6-digit code.

Microsoft Authenticator app showing the 6-digit code for Jatheon Cloud iMessage setup on Intune devices

Type that 6-digit code into the Apple verification code box on the landing page.

Jatheon Cloud iMessage onboarding Apple verification code box with the Next button

Click Next.

Step 4: Enabling iPhone Text Message Forwarding

On your physical iPhone, open Settings and Search for "Text Message Forwarding".

iPhone Settings search for Text Message Forwarding during Jatheon Cloud iMessage setup

iPhone Settings search results for Text Message Forwarding for Jatheon Cloud iMessage archiving

Find the entry for "Jatheon Mac" and toggle the switch to ON.

iPhone Text Message Forwarding with the Jatheon Mac switch turned ON for Jatheon Cloud archiving

IMPORTANT for Intune Users: If your phone asks for a code to enable this, Contact Jatheon Support. They will read you a code displayed on the Mac instance to enter into your phone.

Step 5: Completion

Jatheon Cloud iMessage onboarding completion screen

As soon as these steps are finished, the system will automatically update your status to "Archiving." No further action is required from your side.